Yes, for a regular cleaning service we ask that you provide the cleaning equipment and materials for your cleaner to use.
This is because many clients have particular products which they prefer to be used in their home.
We also like to prevent any cross contamination which could occur if equipment is used in multiple properties.
We can often provide equipment for one-off cleans. Please ask when booking.
Is there a minimum length of time per clean?
Yes we have a minimum visit length of two hours.
Your cleaner will be happy to do any laundry or ironing if required to make up the time.
Clients who require less than 2 hours per week often opt for 2 hours per fortnight instead.
How do I pay?
You will pay the cleaner direct after each clean that they complete for you.
Most of our clients will pay their cleaner in cash but it is also fine to pay by bank transfer if that is more convenient.
Agency fees which are paid to Homeclean can be paid by credit or debit card or bank transfer.
How are the cleaners vetted?
We are very proud of our vetting procedure.
Prior to commencing work with us we require our cleaners to provide references from cleaning work that they have completed.
We then verify these references by calling the referee and asking further questions regarding the quality of work, reliability and trustworthiness of the cleaner.
Can the cleaner come whilst I am out of the house or at work?
Many of our clients prefer the cleaning to be done whilst they are out of the house.
Most of our cleaners are keyholders for at least one client.
The location of your keys can be tracked using our online client portal and we never keep your address anywhere near the keys for security reasons.
If you do not wish the cleaner to have keys then you could consider fitting a key safe, or letting the cleaner in before you leave for work.
Can I change my cleaner?
We want you to have a cleaner who you are extremely satisfied with, so if at any point you wish to change your cleaner then you can get in touch with us and we are usually able to find a replacement very quickly.
How do you match a cleaner to a client?
We are continually collecting feedback from our clients about how our cleaners are performing.
Once we know the days and times that you would like a cleaner for then we check who is available in your area and always allocate a cleaner with the highest possible feedback rating.
Do you offer any incentives for loyalty?
Most of our clients have annual contracts with us.
After the first year of an annual contract is completed then we offer a 50% discount for each and every year from year two.
What tasks are and aren't included?
We know that each and every client and property is different so we don’t stipulate what must be done in each house.
On your first clean the cleaner will ask what your requirements are and will be able to let you know what is possible within the allocated time.
If more or less time is required then you will be able to make the decision for future cleans.
Why do you charge the agency fee separate to the cleaners pay?
We are aware that many cleaning companies will add their fee to every hour that you use the cleaner for but we find that this results in clients paying a higher hourly rate overall.
By charging the agency fee separately we are able to keep our costs down and pass on these savings to our clients.
Clients who use us for 2 hours per week pay the equivalent of around £12.15 per hour.
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WE COVER ALL AREAS OF WILMINGTON, DARTFORD,
INCLUDING, BUT OF COURSE NOT LIMITED TO: